Manage diagnostics at a system level

Contrast collects diagnostics that measure customer product usage to help provide faster, more proactive support and guide delivery of new functionality.

Contrast periodically sends snapshots of relevant data elements and aggregations to a diagnostics service on Contrast’s hosted platform. Data that could be used to identify a customer or organization is obscured using a one-way hash, and is encrypted both in transit and at rest. Due to privacy concerns, the data doesn’t include application names, personally identifying information, code, vulnerability identities or customer network identifiers.

The data is then stored in a Contrast database, where it’s made available to approved support and development users for analysis and reporting. Within the database, the data is attributed to customers to provide Customer Support insight into how to better assist Contrast customers.

Diagnostics improve customer support in three main ways:

  • Customer Support analyzes diagnostics data for markers and reaches out proactively to customers to prevent problems.

  • Data is used to quickly diagnose existing problems and reduce the cycle time for successfully resolving support cases.

  • Deployment and usage insights help Contrast product development teams adjust and deliver new functionality that better address customer needs.

As a SuperAdmin, ServerAdmin or System Administrator, you can enable or disable diagnostics for your whole on-premises system:

  1. In system settings, select General settings from the left navigation.

  2. Under Internet settings, use the toggle to disable or enable it. Diagnostics are enabled by default.

  3. Proxy settings apply to the Contrast hub and diagnostics settings.

Tip

You can also use the REST API to preview the data that will be transmitted to Contrast in these diagnostics.