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Integrate with ServiceNow

Integrate ServiceNow with Contrast to automatically generate incidents in ServiceNow.

Before you start, you must have:

  • ServiceNow URL

  • ServiceNow Username

  • ServiceNow Password

Connect to ServiceNow

To integrate ServiceNow with Contrast:

  1. In Contrast, go to the user menu > Organization settings > Integrations page.

  2. Select Manage Credentials for the ServiceNow integration.

  3. Add the URL, username, and password for ServiceNow.

    servicenow1.png

  4. Select Save.

  5. Select Configure Applications.

  6. Either enable the integration for all Assess applications or select specific application names from the dropdown list.

    servicenow2.png

  7. Select Save.

Retry mechanism

If an event fails, it will be stored and retried every night at midnight GMT, increasing the retry count by one to a maximum of three for up to 72 hours. After the third unsuccessful retry, the event will be discarded.

If a create vulnerability event fails and is stored, any update or delete action relating to the failed event is stored and replayed in chronological order to help maintain the correct state.

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