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Enable impersonation

Use this procedure to turn on impersonation for an organization.

Before you begin

  • Verify that the setting to enable impersonation is visible under Organization settings > Security.

    If the setting is not visible:


  1. From the user menu, select Organization settings.

  2. Select Security.

  3. Under Impersonation, select the setting to enable it and select Save.

    Image shows the setting for Impersonation as enabled and Save is highlighted.