Reset SuperAdmin password on Windows
To reset the SuperAdmin password in the Contrast application.
Stop the Contrast Server service.
Launch a command prompt (
cmd.exe
) as an Administrator by right-clicking on cmd.exe and selecting Run As Administrator.Go to the Contrast\bin directory. (On most systems, this is C:\Program Files\Contrast\bin.)
Use this command to edit the JVM options:
notepad contrast-server.vmoptions
Add the following options to the file. (Replace youremaildomain.com with your email domain.)
-Dreset.superadmin=true -Dsuperadmin.username=contrast_superadmin@<your.email.domain.com> -Dsuperadmin.password=<password>
Save the file and exit Notepad.
Use this command to start the Contrast service:
net start "Contrast Server"
Verify you are able to log in with the new password.
Enter the following command to stop the Contrast service:
net stop "Contrast Server"
Enter the following command to edit the JVM options:
notepad contrast-server.vmoptions
Remove the options added in step 5.
Save the file and exit Notepad.
Exit the command prompt.
Start the Contrast Server service as normal (from the Services control panel).